“When you manage reputation, you manage people’s interactions with the company. There’s nothing else to it.” At the beginning of my article on leadership maturity, I discussed anseende and compared perceptions to tiny fragments that make up a reputation. In this chapter, we’ll take a closer look at all the places where these fragments are created. A psychologist…
Reputation&Trust In a special episode of the Academy, Sari Lounasmeri, CEO of the Finnish Stock Exchange Foundation, and Victor Snellman, CEO of the Finnish Shareholders’ Association, discuss the importance of reputation for publicly traded companies. “Listed companies should be interested in their reputation because, ultimately, investing is a matter of trust,” says Sari Lounasmeri, CEO of the Finnish Stock Exchange Foundation. “Trust is largely based on a company’s reputation; investment decisions are influenced by…”
In a special episode of the T-Media Academy, our senior expert, Dr. Hanna-Mari Aula, who wrote her dissertation on reputation, explains what is most important to remember anseende right now. An organization’s reputation is a holistic issue. There must be a clear shared understanding within the organization regarding reputation and the processes involved in building it in order to manage reputation effectively. Hanna-Mari…
The COVID-19 pandemic has changed people’s perceptions and expectations regarding their living environment. The most important factors contributing to a city’s appeal are the livability and safety of its neighborhoods, as well as a sense of community. The most attractive cities in Finland are Tampere and Kuopio. Among the ten largest cities, Jyväskylä, Turku, Oulu, and… also receive high ratings.
“A brand that is meaningless, odorless, tasteless, and ‘whatever’ is not viable.” Nina Elomaa has developed sustainability strategies and management practices for companies and organizations. She believes that global sustainability challenges and the promotion of sustainable development increasingly require a holistic approach and collaboration. Nina serves as the S Group’s Head of Sustainability….
Finland’s largest shopping centers have strengthened public trust during the COVID-19 pandemic. The shopping centers with the best reputations are Mylly Shopping Center, Mall of Tripla, and Jumbo. The “ Reputation&Trust ” survey by T-Media, which assessed the reputation of shopping centers, reveals that public confidence in shopping centers remains strong despite the effects of the pandemic. Of the thirteen shopping centers surveyed, ten received high ratings for their…
Jukka Ruusunen, CEO of the transmission system operator Fingrid, leads a monopoly that operates at the heart of society. Fingrid must meet the expectations of its stakeholders on a daily basis, which is why it monitors its reputation closely and from a multi-stakeholder perspective. Owned by the Finnish state and Finnish pension funds, Fingrid is responsible for ensuring that the Finnish people’s access to electricity is both secure…
T-Media’s “ Reputation&Trust ” event for the public sector was held as a webinar this year. In addition to honoring the most prestigious organizations of 2020, the event focused on the impact of the COVID-19 pandemic on trust in public administration, accountability, and public administration leadership and the capacity for renewal. Watch the entire webinar below! You’ll also find the event program with timestamps below. Guests at the event included…
Finns trust the public administration more than ever before: citizens rate the rescue services as the most reputable and trusted organization within the public administration. The Parliament saw the biggest increase in both trust and reputation, while the Ministry of Foreign Affairs experienced the largest decline. A total of 8,057 Finns shared their opinions in the annual “ Reputation&Trust ” survey on public administration conducted by T-Media. At the top of the rankings in the survey…
In Sweden’s “ Reputation&Trust ” survey of the general public, furniture giant IKEA has topped the list of most reputable companies for the second year in a row. The three most reputable companies in Sweden also include the music streaming service Spotify and the state-owned Systembolaget. IKEA, which has held the top spot for the second year in a row, also ranks sixth on the list of Finland’s most reputable companies….
Lauri Sipponen, Lidl’s former CEO, spoke at T-Media’s “ Reputation&Trust ” Awards event about understanding stakeholders and the retail chain’s eventful journey to building a reputation among Finnish consumers. Lidl opened its first stores in Finland in 2002. “We entered the market in the early 2000s with quite a bang, taking a straightforward, business-oriented approach. Product quality…
I was involved in Lidl’s operations in Finland from the very beginning, throughout the first two decades of the 2000s. I am therefore partly responsible for—and partly to blame for—how Lidl’s reputation in Finland has developed. I took over as CEO in February 2010. By that time, Lidl had already opened about a hundred stores in Finland, and the network covered…
Reputation&Trust 's biggest event of the year, the Awards, was held as a webinar this year. In addition to honoring the most prestigious companies of 2020, the webinar explored themes such as the impact of the COVID-19 pandemic on business confidence and reputation, as well as reputation management from an expert’s perspective. Watch the entire webinar below! Guests at the event included Arno, editor-in-chief of Kauppalehti…
A record number of companies from the retail and food sectors are among Finland’s ten most reputable companies. Fazer, which rose to third place, saw the biggest jump in reputation points. Forestry machinery company Ponsse has held the top spot for the third consecutive year. The top three most reputable companies saw a change as Fazer rose to third place, edging out Kone. The top spot was claimed by…
Antti Vasara, CEO of VTT, believes it is important to listen carefully to all key stakeholders. “Reputation is built every day, every moment. It may sound a bit cliché, but you could say that a reputation is built over the years, and then it can be lost in the blink of an eye,” says VTT CEO Antti Vasara….
The first step anseende and understanding anseende is to assess its current state. “Reputation is one of the most important assets of any organization,” summarizes Alexandra Pasternak-Jackson, CEO of Amcham Finland. Amcham Finland is an international business network whose members include companies from various sectors operating in Finland. In Pasternak-Jackson’s experience…
The 2019 “ Reputation&Trust ” Awards were held on Monday, October 29—here are some highlights from the event. Below, Riku Ruokolahti asks whether the head of communications at your company is also responsible for the company’s most critical risk—and competitive advantage. At the event, we unveiled the results of our latest “ Reputation&Trust ” survey and honored Finland’s most reputable companies for 2019….
Kone is the most reputable company in Finland, according to the latest edition of T-Media’s annual Reputation & Trust survey. The other two organizations in the top three are Supercell and Fazer. A comparison of data over several years reveals a downward trend in trust toward companies in Finland. In T-Media’s annual “ Reputation&Trust ” survey, Kone holds the top spot as Finland’s most reputable company—Supercell and Fazer round out the top three. Research data spanning several years reveals a significant downward trend in the level of trust in Finnish companies…