Jorma Mikkonen, Director of Public Relations at L&T:anseende is not a project but a process”
“The most important lesson we’ve learned anseende has been a single ‘aha’ moment: emotions drive behavior. It was a small insight, but it has had a major impact on our understanding of the importance of stakeholder support,” says Jorma Mikkonen, Director of Public Affairs at Lassila & Tikanoja. “We also realized that we may have been trying to influence our reputation…”
