Empathy is an important value—Lidl learned anseende through data-driven anseende
Lauri Sipponen, Lidl’s former CEO, spoke at T-Media’s “ Reputation&Trust ” Awards event about understanding stakeholders and the retail chain’s eventful journey to building a reputation among Finnish consumers. Lidl opened its first stores in Finland in 2002. “We entered the market in the early 2000s with quite a bang, taking a straightforward, business-oriented approach. Product quality…
